Feedback
Our aim is to meet your needs to the highest of standards and in a way that you feel satisfied with. Due to the nature of the services we provide things often need adjusting in order to meet individual’s needs and preferences. Issues like this should be brought to the attention of the home care worker or any member of staff so that things can be resolved.
However there may be occasions when you are dissatisfied with your service. In this case it is important that you tell us either by contacting your home care worker or any other employee.
We will do our utmost to resolve the problem quickly to your satisfaction. Complaints will be confirmed in writing and will be logged in the office.
All complaints are fully investigated and a response provided as soon as possible.
If you would feel more comfortable making a complaint to an independent body then complaints can be made directly to
The Care Commission, Compass House, 11 Riverside Drive, Dundee, DD1 4NY,
01382 207100 or Locall 0845 603 0890
or
Advocacy Safeguards Agency, 91 Hanover Street, Edinburgh, EH2 1DJ,
0131 718 4373.
There may also be occasions when you are very happy with the standard of service you are receiving. If this is the case then your compliments and comments are much appreciated.
If you would like to post any feedback about the service please used the form below.
We can only act on complaints if you supply your contact details.